Return And Refund Policy

At My Vistoria, we strive to provide a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

• You may return items within 30 days of the delivery date.
• Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• A $10 return processing fee will be deducted from the refund amount.
• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
• Returns must be initiated through our customer service team before shipping the item back.
• If the return request is approved, we will provide return instructions, including the return address and shipping guidelines.
• We reserve the right to refuse a return if the item does not meet the return conditions.

• Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.
• If the returned item does not pass inspection, we may deny the refund and send the item back at the customer’s expense.
• Shipping fees and the $10 return processing fee are non-refundable.
• If your order was eligible for free shipping, the original shipping cost will be deducted from the refund.
• Refunds for returned items will only be issued once the return has been processed and approved.
• If an item arrives damaged, defective, or incorrect, customers must contact us: info@myvistoria.com within 48 hours of delivery with photos as proof.
• If an exchange is not possible, we will offer a refund or store credit.

3. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Personalized or customized items.
• Items marked as final sale or clearance.
• Hygiene-related products such as undergarments, swimwear, and beauty products.
• Items that show signs of wear, use, or washing.
• Gift cards and promotional items.

To start a return, please follow these steps:

1. Email info@myvistoria.com with your order number, reason for return, and photos (if applicable).
2. Our customer service team will review your request and respond within 1 business days with instructions.
3. If your return is approved, you will receive return shipping details.
4. Ship the item back using a trackable shipping method. We are not responsible for lost or delayed returns.
5. Once received, we will inspect the item and process the refund within 10 business days.

If you have any questions or concerns about our Return & Refund Policy, feel free to contact us:

Jailee E-commerce (My Vistoria)
Address: Koperzand 33, Delfzijl, 9931BB Netherlands
Email: info@myvistoria.com
Phone: +31610364935
Operating Hours: Monday to Saturday, 8:00 AM - 6:00 PM (Sunday closed)